How Upar Hotels Reduced Daily Pricing Work from 2–3 Hours to 10 Minutes Across Its Growing Portfolio

Upar Hotels | 12 properties | India & Thailand

From managing OTA rates individually to managing distribution through one connected platform

As Upar Hotels grew from a single property to a 12-property portfolio across India and Thailand, managing rates, inventory, and daily hotel operations across multiple systems became increasingly complex. With Yanolja Cloud Solution (YCS), the group has now centralized key hotel operations and distribution, helping its team reduce manual pricing work, improve room visibility, and manage its growing portfolio more efficiently.

The Results at a Glance

2–3 hours → 10 minutes
Time spent managing pricing across OTAs

12 properties
Managed across India and Thailand

1 platform
For hotel operations, distribution, and direct bookings

About Upar Hotels

Upar Hotels began its journey in August 2021, with its first property going live in September of the same year. What started as a single hotel has since grown into a portfolio of 12 properties across three cities in India and Thailand.

For Upar Hotels, location has always been central to its approach to hospitality. Rather than focusing only on the number of rooms or the rental model, the group looks for properties in prime locations that can serve travellers in key destinations.

As the portfolio expanded, the need for technology that could support consistent operations and simplify distribution across properties became increasingly important.

The Challenge

When Upar Hotels started its first property, managing rates across online travel agencies was a manual process.

Pricing had to be updated separately on each OTA. For the person responsible for pricing, this meant logging into multiple platforms and making the same changes repeatedly.

"When we started in Nungambakkam, I had to go to all the OTAs separately and change the pricing. That would actually consume two to three hours of my time." —Arjun Vachar, Founder & Director, Upar Hotels.

And this was not a one-time task. Pricing had to be managed every day.

As the business grew, the same manual process would have become increasingly difficult to sustain across a larger portfolio. Upar Hotels needed a more efficient way to manage distribution while also giving its teams better visibility into day-to-day hotel operations.

The Goal

Upar Hotels was looking for a technology partner that could help it:

• Reduce the time spent managing OTA pricing

• Simplify hotel distribution

• Keep rates and inventory organized across channels

• Improve visibility into room status and availability

• Make reporting easier

• Support operations as the portfolio expanded

• Provide a cost-effective technology solution for a growing hotel group

As a startup operating its first hotel, the solution also needed to be practical and economical without compromising on the functionality required to manage the property.

The Solution

Upar Hotels partnered with Yanolja Cloud Solution (YCS) in 2021, initially using the platform's Channel Manager to simplify distribution.

The partnership later expanded as the hotel group grew, with Upar Hotels using YCS's Hotel Management System, Channel Manager, and Booking Engine across its portfolio.

Centralized distribution

Instead of updating rates individually across OTAs, Upar Hotels could update pricing in one place and sync it across its connected channels.

This transformed a repetitive daily task into a much faster process.

"I just had to sync one price in 2021, and all the OTAs would get it. So that brought down my time from two hours of putting all prices in all the OTAs versus 10 minutes for all the properties." —Arjun Vachar, Founder & Director, Upar Hotels.

Better visibility into room operations

The platform also helped the front office get a clearer view of room status.

Teams could see whether rooms were vacant, occupied, dirty, clean or available for check-in, helping reduce communication gaps during shift changes and making it easier to determine room availability.

Simplified reporting and inventory management

With operations and distribution connected through the platform, Upar Hotels could manage inventory, pricing and reporting more easily.

As the group expanded, YCS also evolved from serving primarily as a channel management solution into a broader distribution platform for the hotel group.

Implementation and Growing With the Business

Upar Hotels started its relationship with YCS when it had just one property. The Channel Manager was the initial requirement, giving the team a way to manage rates and distribution without having to update each OTA separately.

As the group added more properties, its use of the platform expanded as well. Upar Hotels brought the Hotel Management System and Booking Engine into its technology setup, allowing more of its hotel operations and distribution to be managed through YCS.

Support was another part of the experience for the team. Upar Hotels highlighted the ability to communicate with the YCS support team in the local language, making it easier for the teams to raise and resolve operational issues as they came up.

The partnership has therefore grown alongside Upar Hotels, from supporting the group's first property in 2021 to its current portfolio of 12 properties across India and Thailand.

From Manual Work to Connected Operations

The change for Upar Hotels was not simply about replacing one system with another. It was about removing repetitive work from everyday hotel operations.

Before

• Rates updated separately across OTAs

• 2–3 hours spent on daily pricing updates

• Multiple platforms to manage

• Greater scope for communication gaps

• Manual effort involved in managing distribution

With YCS

• Rates managed from one platform

• Around 10 minutes to manage pricing across properties

• Centralized inventory visibility

• Easier access to operational reports

• Connected distribution across online channels

This became increasingly important as Upar Hotels moved from managing one property to a growing multi-property portfolio.

The Results

1. Daily pricing management became significantly faster

The most immediate impact was the reduction in time required to manage OTA pricing.

What previously took two to three hours could be completed in around 10 minutes through a single platform.

For a task that had to be performed every day, this freed up considerable time for higher-value operational responsibilities.

2. Distribution became easier to manage

With pricing synchronized across connected OTAs, the team no longer needed to make the same updates individually on every platform.

This made distribution management more efficient as the number of properties increased.

3. Room visibility improved for front office teams

Upar Hotels' teams gained clearer visibility into room status, helping them understand which rooms were occupied, vacant, dirty, clean or available for check-in.

This reduced reliance on manual communication during shift changes and helped front office teams make faster decisions.

4. Reporting and inventory management became simpler

Upar Hotels could use YCS to manage reporting, inventory and pricing from a connected platform, making it easier to oversee day-to-day operations.

5. The technology scaled with the business

The partnership began when Upar Hotels had just one property. Today, the group has grown to 12 properties across India and Thailand.

As the portfolio expanded, YCS continued to support the group's distribution and operational needs across properties.

Beyond Channel Management

For Upar Hotels, the role of YCS has expanded alongside the business.

What began as a solution for managing OTA distribution has evolved into a broader platform supporting hotel operations, direct bookings and distribution.

The group is also looking at how more parts of the guest journey can be automated.

One area of opportunity is guest communication. Rather than having a guest request move from the guest to reception, then to housekeeping and back again, Upar Hotels sees value in connecting these requests directly with the relevant operational teams and tracking whether they have been fulfilled.

For a growing hotel group, this kind of automation could help reduce unnecessary communication loops while making service delivery easier to monitor.

Customer Perspective

For Upar Hotels, the value of YCS comes down to making everyday hotel management simpler.

"YCS for us is the easiest way to collect reports, add inventory, pricing, and help us smoothly run operations."

The platform has also become an important part of the group's distribution strategy.

"For me, YCS was evolving from a channel manager to a distribution platform where inventory is now connected not only to the OTAs, which are online, but also to travel agents also which mainly work offline. It's more or less like a GDS platform where my distribution has increased, and the reach is more now." —Arjun Vachar, Founder & Director, Upar Hotels.

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What's Next for Upar Hotels

As Upar Hotels continues to grow across India and Thailand, the focus is shifting from simply managing more properties to building more connected and efficient operations across the portfolio.

With distribution, hotel operations, and direct bookings supported through YCS, the group has a technology foundation to drive its next stage of growth while reducing the manual work of managing an expanding hotel business.

About Yanolja Cloud Solution

Yanolja Cloud Solution is a global hospitality technology company, providing an AI-powered hospitality platform that helps hotels and enterprise hospitality groups simplify operations, maximize revenue, and elevate every stage of the guest journey.

Trusted by more than 33,000 hospitality businesses across 170+ countries, our intelligent platform brings together hotel operations, distribution, direct bookings, payments, and guest engagement in one connected experience, empowering hoteliers to operate smarter and grow with confidence.

With more than 650 technology integrations and support for over 574,000 rooms daily, Yanolja Cloud Solution is helping shape the future of hospitality through connected technology and continuous innovation. 

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