Refund Policy

Refunds will be considered in the following situations:

• Errors Attributable to YCS: A refund may be granted where a material defect or error, directly attributable to the actions or omissions of YCS, renders the product or service substantially unusable to its intended purpose.

• Duplicate Payment: A refund shall be issued in the event of a payment that can be demonstrated to have been made in duplicate, such as when both an automatic debit and a manual payment are processed for the same obligation.

Refunds will not be provided under the following conditions:

• No Refund for Lack of Usage: Failure to utilize the subscribed SaaS product, subsequent to purchase, shall not constitute grounds for a refund.

• No Refund for Customer Misunderstanding: A refund shall not be granted where the client's decision to discontinue the service is predicated upon a change of mind or voluntary cessation of use.

• Customer Misunderstood the Functionality: Where the product operates in compliance with its published specifications and the client's dissatisfaction arises from a misunderstanding of its features or a failure to adequately review the provided documentation prior to purchase, a refund shall be denied.

• No Refund for Feature Requests or Customization: Customers may expect certain features, integrations, Customisations or functionality post purchase of software that are not yet in Yanolja cloud Solution's product roadmap. A lack of specific features doesn't warrant a refund.

• No Refund for Third-Party Integration Issues: Issues arising from the integration of third-party tools, including but not limited to APIs, payment gateways, and door lock integrations, where such issues are demonstrably attributable to the third party's systems or services, shall not provide grounds for a refund from YCS.

• Partial Subscription Removal: Partial removal of products or add-ons from a subscription shall not entitle the client to a pro-rata or full refund.

Clients intending to terminate or modify a subscription must provide written notice to the YCS billing department no less than seven (7) days prior to the commencement of the next billing cycle. Failure to provide timely notice, as specified shall result in the forfeiture of any refund entitlement, and the issued invoice shall remain due and payable.

Approved refund requests shall be processed within a period of seven (7) to ten (10) business days from the date of approval, subject to the processing times of relevant banking institutions.