Vouch
AVA by Vouch
True End-to-End Self Check-In for Hotels
Self check-in solution that goes all the way from registration to room key.
About the Integration
With the AVA (Anytime Virtual Assistant) + Yanolja Cloud Solution PMS integration, information sharing is fully automated—no manual work required from your hotel.
AVA pulls reservation details directly from your Yanolja Cloud Solution PMS and uses that information to initiate the guest check-in process. Once the guest completes their check-in, including ID verification and registration, all captured details sync back to the PMS automatically.
The result? A seamless, two-way data flow that keeps your PMS up to date in real time. While AVA takes care of the check-in process, your front desk staff is free to assist guests, handle urgent matters, and focus on delivering high-touch service.
Key Benefits
Truly Self-Service, Start to Finish
Unlike other solutions that still require staff involvement for key handoff, AVA manages key issuance directly. Guests receive their key card PIN or encoded card upon completing check-in—enabling a fully contactless arrival experience.
Zero Hardware Investment
No kiosks, tablets, or key dispensing machines needed. Guests simply scan a QR code using their own smartphone—reducing upfront costs and eliminating maintenance.
Free Your Front Desk Team
With AVA handling the entire check-in process, including key issuance, your staff gain flexibility and are no longer tied to the front desk.
Compliance Made Simple
AVA manages ID verification and captures guest registration data in line with local regulations. All records—including verified IDs and registration forms—are stored in a centralized dashboard, ensuring audit readiness without manual paperwork.
Formats may vary by market; please confirm with our team.
Elevate the Guest Experience
First impressions matter. AVA allows guests to skip queues and head straight to their rooms. The digital check-in experience is available 24/7, accommodating guests at any arrival time.
Full Visibility, Total Control
Track every check-in in real time see completed, in-progress, and pending check-ins at a glance. Need to assist a guest? Initiate a video call directly from the dashboard for instant support.
Reports & Analytics
Monitor check-in performance, identify bottlenecks, and make data-driven decisions with built-in reporting tools.
How It Works
- Guest scans a QR code at the property
- AVA pulls reservation data from Yanolja Cloud Solution PMS and guides the guest through:
- ID verification
- Registration
- Payment (if applicable)
- Facial verification
- Guest receives their key card PIN or encoded key card automatically
- Completed check-in data syncs instantly back to Yanolja Cloud Solution PMS
- Guest proceeds directly to their room no front desk interaction required
About Vouch
Vouch has been a trusted name in hotel technology for over 10 years, delivering innovative solutions to properties across Asia. Their clientele includes global brands such as Hyatt, Accor, Wyndham, and IHG, as well as regional chains and independent hotels leveraging AVA to streamline guest check-in experiences.